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Handover Confirming Name and Email without guidance
For the Zendesk integration, I currently use Guidance for prompting to add name and email address. If a user decides not to provide that, it still creates a ticket with no return address beyond “web-user…” Guidance works mostly but it often asks after its been provided, because it’s coached to do that. If there was a form that just asked for that data right away by adding two fields at the beginning would solve for both I think.
KnowledgeOwl DataSource
Please add the ability to ingest and train on KnowledgeOwl articles (just like you can now with, say, Confluence).
Collect and hand off feature requests
When a user wants to submit a feature request, we currently require a human handoff so that these are recorded. Ideally, the AI Agent could gather use-case and context from the user and filter that information into another system (e.g. Productboard) to avoid the need for human handoff. As a stopgap, pushing these into a spreadsheet for later import into the product team’s system might be sufficient.
Add Direct Transfer of info to Tawk
Add the ability to automatically copy the conversation information from My AskAI directly to Tawk and eliminate the requirement for the end user to copy/paste that information. So far, we are finding that most users do copy/past the info. The most popular chat item in Tawk is “I need help”. This does not start us off the conversation effectively.
Hubspot Ticket Integration
The integration you just did with Zendesk looks awesome - I’d LOVE the same features in Hubspot :) Thanks!
Customize the "I don't know" text in Intercom/Zendesk/HubSpot
Let the user change the message that is displayed when the AI agent cannot answer a question to something custom
Customize the waiting to answer message in Intercom/Zendesk/Hubspot
Let the user customize the "Finding an answer"/"Just having a think" message in the native chat integrations
Human handover: customer summary email -- include link to full conversation
It's great that the customer gets a summary email to send to me... but then there's no link for me to go read the full convo to get correct context. There should be a link that brings me to that specific full convo in my Insights area. Thank you!
"Powered by My AskAI" -- affiliate link please :)
It's fine with me to have "powered by myaskai" on the bottom right of my chatbot, but even better if it could be an affiliate link since I'm in the affiliate program. thanks for considering!
Automatically hand over to human if bot cannot answer a question.
I feel like if the user has asked a question that the AI bot cannot answer, it should automatically transfer to a human agent instead of asking if they want help with other questions. Just have it say something along the lines that it cannot answer the question and that it's transferring you to a human that can. Example:
Disable the "Learn More" feature.
Would be nice if we could disable the learn more section as it isn't the most accurate at times. For example, this response was one of the custom responses we created, but it added an unnecessary learn more to the end:
Make Intercom AI not recommend reaching out via live chat to support.
After playing around with different support scenarios a bit it seems like the AI quite often suggests the user to reach out to support via live chat. As the user is already sending messages via Intercom this seems a bit redundant and perhaps even misleading. Example:
Wider in-page embed
Currently, the width of the in-page embed is limited to 300px, I would like to be able to customize the width, up to a full page width so it works better on desktop.
Ability for the chatbot to display images for reference
We are a medical device company and we have customers with disabilities. Having the chatbot display images to the customer for reference to a specific part, and/or to help with troubleshooting would be an extremely helpful feature.
Edit "Questions Cannot Be Answered" directly in myaskai
Currently, there is a feature to download the report for questions that cannot be answered. Is it possible to add a button in the chatbot window within the dashboard, alongside other buttons on the right such as "Share a Link", "Customize/Settings", "Embed/Integrate", etc., and label it "Unanswerable Questions"? By clicking it, could we access a list of all the unanswerable questions and have the option to manually input answers?
Conversation time metric
I want to be able to determine how long each conversation with the AI was from start to finish, how fast was their issue addressed?
Rating or CSAT scores on answers
I want a user to be able to rate a response or conversation so I know if they are happy with the output and the help they have received.
Share all training including GOOGLE DOCS across Asks
It's CRITICAL we believe to be able to have the same training materials for multiple AskAIs. Currently Google Docs - a vital training source - can only be used on one AskAI per account. Here's why: We're setting up 3 AskAIs for different situations. A 'live webinar' chat agent (v short answers) a general website chat (a more traditional use-case, fuller answers) and an assistant for our Customer Care team. The thing is - all 3 need the same training - just different briefs on how to respond. BUT we've found only one of them can connect to the Google Drive folder where we've been gathering all the training materials. We've tried having text Gdocs be treated as a web page but no go. As a workaround we're now having to build a private website to populate with copies of the docs but really just want to use the existing connection to Gdocs from each of the Asks to select our AI Training folder. Any chance?