Changelog

You can now connect your AI agent directly to Shopify in an instant.

Instantly train your agent on your product, pages and customer data so it can answer any questions from customers on their orders, whatever channel they ask from.

Read more here.

You can now edit the question for your custom answers instead of having to create new custom answers each time you want to change the question.

Just go to Improve > Edit custom answers and click on the question you want to edit.

We’ve trained a specialized AI model to give every single conversation and ticket a CSAT score.

This means you get an AI CSAT score for 100% of conversations (instead of the usual 2-10%) to give you a much more accurate representation of your AI agent’s performance.

Read more on the AI CSAT feature here.

You can now improve your AI answers by connecting backend user data to your AI agent.

We’ve seen improvements of 5-10% in AI resolution by providing AI agents with additional context on the user it is speaking to.

Your agent will now be able to answer questions on things like: order tracking, inventory, subscription and transaction statuses, and more.

Learn more here.

You can now use our AI Copilot Chrome extension directly in Zendesk and Freshdesk to get AI answers wherever your agents are speaking to customers.

Use it as a copilot, right-click to ask questions or draft directly by clicking one button.

See how it works and read more here.

You can now use AskAI directly in Freshchat with our Freshchat app, so you can have your AI agent respond in a chat (and take control when you want)

Read more about how to get it set up here.

You can now connect your AI support agent to your Freshdesk account and existing Freshdesk Tickets, to get AI responses to your support tickets either directly to your customers or through Internal Notes that your agents can use to be more efficient.

Learn how to get set up here.

Automatically tag your tickets and conversations in Zendesk with custom tags and sentiment scores.

It can take hours of repetitive work to tag and categorize your support tickets and conversations each month.

But now your AI agent can automatically do this classification and categorization for you, directly in Zendesk, accurately and consistently, so you can focus on understanding what your customers are asking and how they are feeling.

Learn more.