Changelog
Follow new updates and improvements to My AskAI.
June 3rd 2024
Improved
If you've been waiting to use My AskAI in WhatsApp, Messenger or Instagram, you're in luck.
If you use our Intercom and Zendesk integrations you can now use My AskAI in all your favourite support channels at once.
Find out how to add your AI agent to more support channels in Zendesk here and Intercom here.
June 3rd 2024
New
You can now change the language of your AI's responses AND localize your widget, so all copy and buttons will be in your chosen language's... language.
To change your AI agent's language, sign up for our Pro account (14-day free trial) then go to Customization then scroll to the bottom and choose your language.
We're launching with:
French
German
Spanish
British English
But if you want another language, just sign up for a Pro account and let us know which language you want and we will get it added for you.
May 30th 2024
Improved
You can now analyze your Insights in your Dashboard over the last day, week, month, quarter, half year or year to see what your customers are talking about.
AND if you want to do some heavier-duty analysis, you can export all your Insights to Excel for some more serious number-crunching.
Now available on Pro plans and above.
May 27th 2024
Improved
If you're not quite ready to have your AI reply directly to users, you can use "Note replies" within Intercom, so only you can see them.
An AI-generated note will be automatically produced for each user question.
You can then tweak the response before sharing, or, when you're happy your AI agent is responding as you would like, switch to full AI mode.
May 22nd 2024
New
Improved
If you follow AI news you will have seen that just over a week ago OpenAI launched their latest model: GPT-4o (read more here).
We didn't want you to miss out on the latest tech, so, despite it costing us 10x more than our current models, we have put it live on all useraccounts, at no additional cost.
Enjoy!
May 19th 2024
New
Improved
You can now use AskAI directly in HubSpot with our HubSpot app, so you can have your AI assistant respond in a chat (and take control when you want)
April 29th 2024
New
Improved
You can now use AskAI directly in Zendesk with our Zendesk app, so you can have your AI assistant respond in a chat (and take control when you want)
April 4th 2024
New
Improved
You can now handover your AI chatbot to Tidio, as well as all of our other existing handover options.
April 1st 2024
New
You can now train your AI directly on information from Confluence, Gitbook or Salesforce.
Read more on how to set these up here.
March 29th 2024
New
Improved
You can now use AskAI directly in Intercom. With our Intercom app, you can:
Have your AI assistant respond in a chat (and take control when you want)
Have an AI widget on your Intercom home page
Have an AI widget within your help desk to help your team answer questions more efficiently.
Read more about how to get it set up here.
Find the app in the Intercom marketplace here.