Changelog

You can now train your AI directly on information from Confluence, Gitbook or Salesforce.

Read more on how to set these up here.

You can now use AskAI directly in Intercom. With our Intercom app, you can:

• Have your AI assistant respond in a chat (and take control when you want)

• Have an AI widget on your Intercom home page

• Have an AI widget within your help desk to help your team answer questions more efficiently.

Read more about how to get it set up here.

Find the app in the Intercom marketplace here.

When you invite a team member to your AskAI account you can now decide whether you want them to have:

• Insights only access

• Insights + knowledge and customization access (everything except account editing)

So now your team mates can also help keep your chatbot's knowledge up to date.

You can now find out what your customers think of your AI chatbot by turning on Conversation ratings (CSAT), so you can see where you might need to improve your chatbot's responses.

We've also updated how our AI-generated follow-up questions are displayed, so now the user won't have to scroll to see them.

You can read more about how they work here.

One of our biggest new features yet, your AI Assistant can now respond directly to your support emails!

You can either set your Email Assistant to "Autopilot" - automatically responding to all emails using your knowledgebase to give users instant responses and resources for their questions or you can use our "Manual Assist" mode, allowing you to choose which emails get sent to your assistant.

Read more about the assistant here.

You can now handover your AI assistant to Zoho (Sales IQ) and Freshdesk, as well as all of our other existing handover options.

You can now connect your AI assistant to your SharePoint knowledge base to pull in knowledge.

Find out more here.

Lead capture is an optional feature you can turn on for your AI assistant that will force users to input an email address to have a conversation with your AI assistant, you can use it to capture leads for your business or to prevent abuse of your assistant.

Users will only be asked for their email once, it will be saved for future conversations.

You can see the feature by going to Dashboard > Chatbot setup > Lead capture

Read more about lead capture here.