Changelog

Follow new updates and improvements to My AskAI.

November 4th, 2024

Improved

Want to know when something suddenly comes to the attention of your customers?

We’ve added Conversation Topic Alerts so you can get alerted by email or Slack when a topic is mentioned more than a number of times you decide in a time period you determine.

For example - if you wanted to be alerted if a topic is brought up more than 3 times in an hour, you now can be.

Learn how to set it up here.

October 28th, 2024

Improved

We’ve now released the ability to automatically detect your customer’s language and instantly localize your widget or integration to that of your customers.

Currently available on our Enterprise plans, get in touch if you want to try it out.

Learn more.

October 20th, 2024

Improved

We’ve been working hard to improve the usability of our Knowledge integrations and connections so it is easier to add and sync content to your AI support agents from your favourite knowledge sources.

Plus, you can now integrate OneDrive Business too!

Learn more here.

October 13th, 2024

New

Agents can now use our AI Copilot Chrome extension to get AI answers wherever they're speaking to customers.

Use it as a copilot, right-click to ask questions or draft directly in Intercom.

See how it works and read more here.

October 6th, 2024

Improved

We’ve been working on improving the usability of our Custom Answers (and Knowledge Snippets) feature.

Now, instead of deleting and creating a new snippet, you can edit any existing Custom Answer to ensure they’re always up to date.

Learn how to do it here.

October 2nd, 2024

Improved

Hot on the heels of our recently released Improve feature we have added integrations with Zendesk and Intercom tickets.

This means you can now draft new knowledge snippets using your human agents’ responses to fill those knowledge gaps.

We’re hoping it’ll mean you can create new knowledge in just a few clicks!

Learn more here.

September 23rd, 2024

New

You can now connect your AI support agent to your Zendesk account and existing Zendesk Tickets, to get AI responses to your support tickets either directly to your customers or through Internal Notes that your agents can use to be more efficient.

Learn how to get set up here.

September 23rd, 2024

New

One of the most impactful things you can do to improve the performance of your AI support agent is to ensure it has no “knowledge gaps”, so it can answer all your customers’ questions.

So we’ve created a brand new Answer Improvement feature that will allow you to:

  • Identify any common questions that result in handovers to agents (Knowledge gaps).

  • Use AI to draft new Knowledge snippets from your existing knowledge or your agent’s tickets.

  • Report any questions that you think your AI support agent should have answered so we can investigate.

We can’t wait to see what you think!

Read more about our new Improve feature here.

September 23rd, 2024

Improved

We made a little update behind the scenes recently that means your AI support agent’s conversational memory will be 3x longer.

This will mean it will perform better in longer conversations with your customers, remembering details from the start of even the longest conversations.

June 3rd, 2024

Improved

If you've been waiting to use My AskAI in WhatsApp, Messenger or Instagram, you're in luck.

If you use our Intercom and Zendesk integrations you can now use My AskAI in all your favourite support channels at once.

Find out how to add your AI agent to more support channels in Zendesk here and Intercom here.