Customize the "I don't know" text in Intercom/Zendesk/HubSpot
Let the user change the message that is displayed when the AI agent cannot answer a question to something custom
My AskAI 2 months ago
💡 Feature Request
Customize the "I don't know" text in Intercom/Zendesk/HubSpot
Let the user change the message that is displayed when the AI agent cannot answer a question to something custom
My AskAI 2 months ago
💡 Feature Request
Customize the waiting to answer message in Intercom/Zendesk/Hubspot
Let the user customize the "Finding an answer"/"Just having a think" message in the native chat integrations
My AskAI 2 months ago
💡 Feature Request
Customize the waiting to answer message in Intercom/Zendesk/Hubspot
Let the user customize the "Finding an answer"/"Just having a think" message in the native chat integrations
My AskAI 2 months ago
💡 Feature Request
Human handover: customer summary email -- include link to full conversation
It's great that the customer gets a summary email to send to me... but then there's no link for me to go read the full convo to get correct context. There should be a link that brings me to that specific full convo in my Insights area. Thank you!
George Kao 3 months ago
💡 Feature Request
Human handover: customer summary email -- include link to full conversation
It's great that the customer gets a summary email to send to me... but then there's no link for me to go read the full convo to get correct context. There should be a link that brings me to that specific full convo in my Insights area. Thank you!
George Kao 3 months ago
💡 Feature Request
"Powered by My AskAI" -- affiliate link please :)
It's fine with me to have "powered by myaskai" on the bottom right of my chatbot, but even better if it could be an affiliate link since I'm in the affiliate program. thanks for considering!
George Kao 3 months ago
💡 Feature Request
"Powered by My AskAI" -- affiliate link please :)
It's fine with me to have "powered by myaskai" on the bottom right of my chatbot, but even better if it could be an affiliate link since I'm in the affiliate program. thanks for considering!
George Kao 3 months ago
💡 Feature Request
Double-responses in Intercom
Sometimes when the chat user types two or more messages really fast the AI will try to respond to both of them. This leads to weird behaviour like this:
Robi Rohumaa 4 months ago
🐛 Bug Reports
Double-responses in Intercom
Sometimes when the chat user types two or more messages really fast the AI will try to respond to both of them. This leads to weird behaviour like this:
Robi Rohumaa 4 months ago
🐛 Bug Reports
Automatically hand over to human if bot cannot answer a question.
I feel like if the user has asked a question that the AI bot cannot answer, it should automatically transfer to a human agent instead of asking if they want help with other questions. Just have it say something along the lines that it cannot answer the question and that it's transferring you to a human that can. Example:
Robi Rohumaa 4 months ago
💡 Feature Request
Automatically hand over to human if bot cannot answer a question.
I feel like if the user has asked a question that the AI bot cannot answer, it should automatically transfer to a human agent instead of asking if they want help with other questions. Just have it say something along the lines that it cannot answer the question and that it's transferring you to a human that can. Example:
Robi Rohumaa 4 months ago
💡 Feature Request
Disable the "Learn More" feature.
Would be nice if we could disable the learn more section as it isn't the most accurate at times. For example, this response was one of the custom responses we created, but it added an unnecessary learn more to the end:
Robi Rohumaa 4 months ago
💡 Feature Request
Disable the "Learn More" feature.
Would be nice if we could disable the learn more section as it isn't the most accurate at times. For example, this response was one of the custom responses we created, but it added an unnecessary learn more to the end:
Robi Rohumaa 4 months ago
💡 Feature Request
Make Intercom AI not recommend reaching out via live chat to support.
After playing around with different support scenarios a bit it seems like the AI quite often suggests the user to reach out to support via live chat. As the user is already sending messages via Intercom this seems a bit redundant and perhaps even misleading. Example:
Robi Rohumaa 4 months ago
💡 Feature Request
Make Intercom AI not recommend reaching out via live chat to support.
After playing around with different support scenarios a bit it seems like the AI quite often suggests the user to reach out to support via live chat. As the user is already sending messages via Intercom this seems a bit redundant and perhaps even misleading. Example:
Robi Rohumaa 4 months ago
💡 Feature Request
Completed
Takeover macro seems redundant for the Intercom integration
I think it would be best if the bot was automatically turned off after an agent interacted with the chat. That would eliminate the need for the awkward "Hi there, please allow me to takeover from our AI assistant to help you further." and would allow us to talk with the user better.
Bruno from Featurebase 4 months ago
📥 Feedback
Completed
Takeover macro seems redundant for the Intercom integration
I think it would be best if the bot was automatically turned off after an agent interacted with the chat. That would eliminate the need for the awkward "Hi there, please allow me to takeover from our AI assistant to help you further." and would allow us to talk with the user better.
Bruno from Featurebase 4 months ago
📥 Feedback
Wider in-page embed
Currently, the width of the in-page embed is limited to 300px, I would like to be able to customize the width, up to a full page width so it works better on desktop.
My AskAI 5 months ago
💡 Feature Request
Wider in-page embed
Currently, the width of the in-page embed is limited to 300px, I would like to be able to customize the width, up to a full page width so it works better on desktop.
My AskAI 5 months ago
💡 Feature Request
Ability for the chatbot to display images for reference
We are a medical device company and we have customers with disabilities. Having the chatbot display images to the customer for reference to a specific part, and/or to help with troubleshooting would be an extremely helpful feature.
RTI-AIbot 5 months ago
💡 Feature Request
Ability for the chatbot to display images for reference
We are a medical device company and we have customers with disabilities. Having the chatbot display images to the customer for reference to a specific part, and/or to help with troubleshooting would be an extremely helpful feature.
RTI-AIbot 5 months ago
💡 Feature Request
Completed
Edit "Questions Cannot Be Answered" directly in myaskai
Currently, there is a feature to download the report for questions that cannot be answered. Is it possible to add a button in the chatbot window within the dashboard, alongside other buttons on the right such as "Share a Link", "Customize/Settings", "Embed/Integrate", etc., and label it "Unanswerable Questions"? By clicking it, could we access a list of all the unanswerable questions and have the option to manually input answers?
Drake Wu 6 months ago
💡 Feature Request
Completed
Edit "Questions Cannot Be Answered" directly in myaskai
Currently, there is a feature to download the report for questions that cannot be answered. Is it possible to add a button in the chatbot window within the dashboard, alongside other buttons on the right such as "Share a Link", "Customize/Settings", "Embed/Integrate", etc., and label it "Unanswerable Questions"? By clicking it, could we access a list of all the unanswerable questions and have the option to manually input answers?
Drake Wu 6 months ago
💡 Feature Request
Completed
Conversation time metric
I want to be able to determine how long each conversation with the AI was from start to finish, how fast was their issue addressed?
My AskAI 6 months ago
Analytics
💡 Feature Request
Completed
Conversation time metric
I want to be able to determine how long each conversation with the AI was from start to finish, how fast was their issue addressed?
My AskAI 6 months ago
Analytics
💡 Feature Request
Completed
Rating or CSAT scores on answers
I want a user to be able to rate a response or conversation so I know if they are happy with the output and the help they have received.
My AskAI 6 months ago
Questions and answers
💡 Feature Request
Completed
Rating or CSAT scores on answers
I want a user to be able to rate a response or conversation so I know if they are happy with the output and the help they have received.
My AskAI 6 months ago
Questions and answers
💡 Feature Request
Completed
¿Idioma por defecto Español?
¿Como puedo hacer para que mi chat responda a todos los usuarios en castellano sin necesidad de un prompt inicial como "Habla en español"?
Juanje C 7 months ago
📥 Feedback
Completed
¿Idioma por defecto Español?
¿Como puedo hacer para que mi chat responda a todos los usuarios en castellano sin necesidad de un prompt inicial como "Habla en español"?
Juanje C 7 months ago
📥 Feedback
Rejected
Will time stamping my data help serve up the most relevant data?
Works and gives answers from years of our Slack conversations converted to text and uploaded to the chatbot. IssueIf I ask the bot a question I want it to give me the most up to date answer. ExampleOur slack data might say 100 times "admins in our software have 10 super powers" I have uploaded new data that says "admins have 15 super powers" I can not manually go through all our data and remove old data. I am trying to figure out a solution. Will time stamping our data help at all? 2020-01-05 10:01 - admins in our software have 10 super powers 2021-02-05 10:52 - admins in our software have 10 super powers 2022-03-05 10:52 - admins in our software have 10 super powers 2023-04-05 10:52 - admins in our software have 10 super powers 2023-12-05 09:54:47 - admins have 15 super powers
Zack Mertz 7 months ago
Questions and answers
📥 Feedback
Rejected
Will time stamping my data help serve up the most relevant data?
Works and gives answers from years of our Slack conversations converted to text and uploaded to the chatbot. IssueIf I ask the bot a question I want it to give me the most up to date answer. ExampleOur slack data might say 100 times "admins in our software have 10 super powers" I have uploaded new data that says "admins have 15 super powers" I can not manually go through all our data and remove old data. I am trying to figure out a solution. Will time stamping our data help at all? 2020-01-05 10:01 - admins in our software have 10 super powers 2021-02-05 10:52 - admins in our software have 10 super powers 2022-03-05 10:52 - admins in our software have 10 super powers 2023-04-05 10:52 - admins in our software have 10 super powers 2023-12-05 09:54:47 - admins have 15 super powers
Zack Mertz 7 months ago
Questions and answers
📥 Feedback
Completed
Capture email doesn't seem to work
I can not get Capture user's email to work. I have enabled the correct settings. I have checked out the help articles. I have testing it out on a brand new bot. It's not showing up. Here is a link trained on our website with the below settings enabled. Am I missing something. Thanks guys, no rush, not urgent. Just a nice to have it working again. https://myaskai.com/share-ask-ai?i=NhWVn9losot34UwxXN9tBMwrGlJEfu&n=Concept3D-Website-Chatbot
Zack Mertz 8 months ago
🐛 Bug Reports
Completed
Capture email doesn't seem to work
I can not get Capture user's email to work. I have enabled the correct settings. I have checked out the help articles. I have testing it out on a brand new bot. It's not showing up. Here is a link trained on our website with the below settings enabled. Am I missing something. Thanks guys, no rush, not urgent. Just a nice to have it working again. https://myaskai.com/share-ask-ai?i=NhWVn9losot34UwxXN9tBMwrGlJEfu&n=Concept3D-Website-Chatbot
Zack Mertz 8 months ago
🐛 Bug Reports
Share all training including GOOGLE DOCS across Asks
It's CRITICAL we believe to be able to have the same training materials for multiple AskAIs. Currently Google Docs - a vital training source - can only be used on one AskAI per account.Here's why:We're setting up 3 AskAIs for different situations. A 'live webinar' chat agent (v short answers) a general website chat (a more traditional use-case, fuller answers) and an assistant for our Customer Care team.The thing is - all 3 need the same training - just different briefs on how to respond. BUT we've found only one of them can connect to the Google Drive folder where we've been gathering all the training materials. We've tried having text Gdocs be treated as a web page but no go. As a workaround we're now having to build a private website to populate with copies of the docs but really just want to use the existing connection to Gdocs from each of the Asks to select our AI Training folder. Any chance?
Seymour Segnit 8 months ago
Adding content
💡 Feature Request
Share all training including GOOGLE DOCS across Asks
It's CRITICAL we believe to be able to have the same training materials for multiple AskAIs. Currently Google Docs - a vital training source - can only be used on one AskAI per account.Here's why:We're setting up 3 AskAIs for different situations. A 'live webinar' chat agent (v short answers) a general website chat (a more traditional use-case, fuller answers) and an assistant for our Customer Care team.The thing is - all 3 need the same training - just different briefs on how to respond. BUT we've found only one of them can connect to the Google Drive folder where we've been gathering all the training materials. We've tried having text Gdocs be treated as a web page but no go. As a workaround we're now having to build a private website to populate with copies of the docs but really just want to use the existing connection to Gdocs from each of the Asks to select our AI Training folder. Any chance?
Seymour Segnit 8 months ago
Adding content
💡 Feature Request