Roadmap
Changelog

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Handover Confirming Name and Email without guidance

For the Zendesk integration, I currently use Guidance for prompting to add name and email address. If a user decides not to provide that, it still creates a ticket with no return address beyond “web-user…” Guidance works mostly but it often asks after its been provided, because it’s coached to do that. If there was a form that just asked for that data right away by adding two fields at the beginning would solve for both I think.

Andy Marshall 3 months ago

1

💡 Feature Request

Planned

Collect and hand off feature requests

When a user wants to submit a feature request, we currently require a human handoff so that these are recorded. Ideally, the AI Agent could gather use-case and context from the user and filter that information into another system (e.g. Productboard) to avoid the need for human handoff. As a stopgap, pushing these into a spreadsheet for later import into the product team’s system might be sufficient.

Alan Pugh 6 months ago

1

💡 Feature Request

Add Direct Transfer of info to Tawk

Add the ability to automatically copy the conversation information from My AskAI directly to Tawk and eliminate the requirement for the end user to copy/paste that information. So far, we are finding that most users do copy/past the info. The most popular chat item in Tawk is “I need help”. This does not start us off the conversation effectively.

Bill Heath Over 1 year ago

💡 Feature Request

Automatically hand over to human if bot cannot answer a question.

I feel like if the user has asked a question that the AI bot cannot answer, it should automatically transfer to a human agent instead of asking if they want help with other questions. Just have it say something along the lines that it cannot answer the question and that it's transferring you to a human that can. Example:

Robi Rohumaa Almost 2 years ago

2

💡 Feature Request

Completed

Takeover macro seems redundant for the Intercom integration

I think it would be best if the bot was automatically turned off after an agent interacted with the chat. That would eliminate the need for the awkward "Hi there, please allow me to takeover from our AI assistant to help you further." and would allow us to talk with the user better.

Bruno from Featurebase Almost 2 years ago

4

📥 Feedback

Completed

Edit "Questions Cannot Be Answered" directly in myaskai

Currently, there is a feature to download the report for questions that cannot be answered. Is it possible to add a button in the chatbot window within the dashboard, alongside other buttons on the right such as "Share a Link", "Customize/Settings", "Embed/Integrate", etc., and label it "Unanswerable Questions"? By clicking it, could we access a list of all the unanswerable questions and have the option to manually input answers?

Drake Wu About 2 years ago

3

💡 Feature Request