Add Direct Transfer of info to Tawk

Add the ability to automatically copy the conversation information from My AskAI directly to Tawk and eliminate the requirement for the end user to copy/paste that information. So far, we are finding that most users do copy/past the info. The most popular chat item in Tawk is “I need help”. This does not start us off the conversation effectively.

Bill Heath 4 months ago

💡 Feature Request

Hubspot Ticket Integration

The integration you just did with Zendesk looks awesome - I’d LOVE the same features in Hubspot :) Thanks!

Maryse Fortin Dupuis 4 months ago

1

💡 Feature Request

Customize the "I don't know" text in Intercom/Zendesk/HubSpot

Let the user change the message that is displayed when the AI agent cannot answer a question to something custom

My AskAI 7 months ago

💡 Feature Request

Customize the waiting to answer message in Intercom/Zendesk/Hubspot

Let the user customize the "Finding an answer"/"Just having a think" message in the native chat integrations

My AskAI 7 months ago

💡 Feature Request

Human handover: customer summary email -- include link to full conversation

It's great that the customer gets a summary email to send to me... but then there's no link for me to go read the full convo to get correct context. There should be a link that brings me to that specific full convo in my Insights area. Thank you!

George Kao 8 months ago

💡 Feature Request

"Powered by My AskAI" -- affiliate link please :)

It's fine with me to have "powered by myaskai" on the bottom right of my chatbot, but even better if it could be an affiliate link since I'm in the affiliate program. thanks for considering!

George Kao 8 months ago

💡 Feature Request

Double-responses in Intercom

Sometimes when the chat user types two or more messages really fast the AI will try to respond to both of them. This leads to weird behaviour like this:

Robi Rohumaa 8 months ago

1

🐛 Bug Reports

Automatically hand over to human if bot cannot answer a question.

I feel like if the user has asked a question that the AI bot cannot answer, it should automatically transfer to a human agent instead of asking if they want help with other questions. Just have it say something along the lines that it cannot answer the question and that it's transferring you to a human that can. Example:

Robi Rohumaa 9 months ago

2

💡 Feature Request

Disable the "Learn More" feature.

Would be nice if we could disable the learn more section as it isn't the most accurate at times. For example, this response was one of the custom responses we created, but it added an unnecessary learn more to the end:

Robi Rohumaa 9 months ago

6

💡 Feature Request

Make Intercom AI not recommend reaching out via live chat to support.

After playing around with different support scenarios a bit it seems like the AI quite often suggests the user to reach out to support via live chat. As the user is already sending messages via Intercom this seems a bit redundant and perhaps even misleading. Example:

Robi Rohumaa 9 months ago

3

💡 Feature Request

Takeover macro seems redundant for the Intercom integration

I think it would be best if the bot was automatically turned off after an agent interacted with the chat. That would eliminate the need for the awkward "Hi there, please allow me to takeover from our AI assistant to help you further." and would allow us to talk with the user better.

Bruno from Featurebase 9 months ago

4

📥 Feedback

Wider in-page embed

Currently, the width of the in-page embed is limited to 300px, I would like to be able to customize the width, up to a full page width so it works better on desktop.

My AskAI 10 months ago

💡 Feature Request

Ability for the chatbot to display images for reference

We are a medical device company and we have customers with disabilities. Having the chatbot display images to the customer for reference to a specific part, and/or to help with troubleshooting would be an extremely helpful feature.

RTI-AIbot 10 months ago

1

💡 Feature Request

Edit "Questions Cannot Be Answered" directly in myaskai

Currently, there is a feature to download the report for questions that cannot be answered. Is it possible to add a button in the chatbot window within the dashboard, alongside other buttons on the right such as "Share a Link", "Customize/Settings", "Embed/Integrate", etc., and label it "Unanswerable Questions"? By clicking it, could we access a list of all the unanswerable questions and have the option to manually input answers?

Drake Wu 11 months ago

3

💡 Feature Request

Conversation time metric

I want to be able to determine how long each conversation with the AI was from start to finish, how fast was their issue addressed?

My AskAI 11 months ago

1

Analytics

💡 Feature Request

Rating or CSAT scores on answers

I want a user to be able to rate a response or conversation so I know if they are happy with the output and the help they have received.

My AskAI 11 months ago

1

Questions and answers

💡 Feature Request

¿Idioma por defecto Español?

¿Como puedo hacer para que mi chat responda a todos los usuarios en castellano sin necesidad de un prompt inicial como "Habla en español"?

Juanje C 11 months ago

1

📥 Feedback

Support scraping of click-up docs

I want to be able add ClickUp documents to my AskAI.

My AskAI 12 months ago

Integrations

+1

💡 Feature Request

Will time stamping my data help serve up the most relevant data?

Works and gives answers from years of our Slack conversations converted to text and uploaded to the chatbot. Issue If I ask the bot a question I want it to give me the most up to date answer. Example Our slack data might say 100 times "admins in our software have 10 super powers" I have uploaded new data that says "admins have 15 super powers" I can not manually go through all our data and remove old data. I am trying to figure out a solution. Will time stamping our data help at all? 2020-01-05 10:01 - admins in our software have 10 super powers 2021-02-05 10:52 - admins in our software have 10 super powers 2022-03-05 10:52 - admins in our software have 10 super powers 2023-04-05 10:52 - admins in our software have 10 super powers 2023-12-05 09:54:47 - admins have 15 super powers

Zack Mertz 12 months ago

3

Questions and answers

📥 Feedback

Capture email doesn't seem to work

I can not get Capture user's email to work. I have enabled the correct settings. I have checked out the help articles. I have testing it out on a brand new bot. It's not showing up. Here is a link trained on our website with the below settings enabled. Am I missing something. Thanks guys, no rush, not urgent. Just a nice to have it working again. https://myaskai.com/share-ask-ai?i=NhWVn9losot34UwxXN9tBMwrGlJEfu&n=Concept3D-Website-Chatbot

Zack Mertz About 1 year ago

4

🐛 Bug Reports