Skip to main content

Automatically hand over to human if bot cannot answer a question.

Feature Request

I feel like if the user has asked a question that the AI bot cannot answer, it should automatically transfer to a human agent instead of asking if they want help with other questions.
Just have it say something along the lines that it cannot answer the question and that it's transferring you to a human that can.

Example:

Posted by Robi Rohumaa ·
2 comments

Log in to comment and vote

Comments2

  • My AskAI

    Team•

    Mar 26, 2024

    Thanks, Robi. This is a more controversial one 😂

    As many of our customers don't want an auto-transfer to the human team, they want the user to self-select or re-phrase the question.

    We'll continue to think through this more, though. Appreciate the feedback!

    Is that okay?

    • Robi Rohumaa

      •

      Mar 27, 2024

      Yeah absolutely, I can see how this can be a bit polarizing 😂