My AskAI
TeamCommented on KnowledgeOwl DataSourceHi Devin, Apologies but this isn’t a data source we have had demand for before, if you are able to export the knowledge as PDFs you could upload that way though! MikeCommented on Handover Confirming Name and Email without guidanceHi @Andy Marshall, we have a couple of options for this in the Zendesk Messaging integration: https://support.myaskai.com/features/channels/zendesk/zendesk-playbooks#how-to-collect-email-on-handover-escalation-in-zendesk-messaging Hope that helps!Commented on Collect and hand off feature requestsThis is something we think should be achievable through Actions. We will be soon rolling out a self-serve setup for Actions so you can try this out (and for any other use cases you think of).Commented on Hubspot Ticket IntegrationThanks for the feedback Maryse! We’ll take a look at HubSpot’s docs and see how achievable this is!Commented on Have customer email forward vs having to download the spreadsheetI know this has been open a while, but just to confirm now, there are a couple of ways this can be done: Using our lead capture in our own widget with the webhook to push into a CRM Using one of our integrations with Zendesk/Intercom/HubSpot to collect directlyCommented on Conversation time metricThis is now live, you can see the conversation time along with the overall median resolution time in the dashboard.Created Customize the "I don't know" text in Intercom/Zendesk/HubSpotCreated Customize the waiting to answer message in Intercom/Zendesk/HubspotCommented on Double-responses in IntercomThanks, Robi. We'll look into this with the team to see if we can think of any better ways of handling this. The challenge is the bot needs to reply to each message sent to it, but two quick messages does make it look a bit stupid! Appreciate the feedback as always.Commented on Automatically hand over to human if bot cannot answer a question.Thanks, Robi. This is a more controversial one 😂 As many of our customers don't want an auto-transfer to the human team, they want the user to self-select or re-phrase the question. We'll continue to think through this more, though. Appreciate the feedback! Is that okay?Commented on Takeover macro seems redundant for the Intercom integrationHey @Bruno Hiis this is now live. You won't need a macro to take control of the conversation, you can just reply as an admin. Can you give a go at the next opportunity and let me know if this is better for you?Commented on Disable the "Learn More" feature.Thanks, Robi, we'll look into how we can implement this. The AI model is fed lots of information, including custom answers, and right now we don't have a method that tells us 100% whether the answer came from the custom answer only, or whether some other information was retrieved…Commented on Make Intercom AI not recommend reaching out via live chat to support.Thanks for sharing this. Looking at this in detail, it's actually offering live chat because it sees that phrase/offer mentioned in your help docs. When it has a really low-confidence answer, it will have the "talk to a human", but in this instance, it has a medium confidence lev…Commented on Disable the "Learn More" feature.Thanks for this. Would you want to be able to always turn it off, or you only want it off in certain situations?Commented on Takeover macro seems redundant for the Intercom integrationGreat suggestion, we will get this out in the next few days.Commented on Capture phone number in widgetThis is scheduled to be completed at the start of April, it will be a customizable field that you can choose what you want to capture with.Commented on Rating or CSAT scores on answersLive now: https://support.myaskai.com/features/conversation-ratings-csatCommented on Ability to set initial structured questions to provide context and improve outputsHey Philipp, we were looking into using AI agents for this, but have paused that work for now due to the complexity it would introduce, we will likely re-visit in the future.Created Wider in-page embedCommented on Confluence IntegrationThis is now done for our new product, for more see here: https://support.myaskai.com/features/connectionsCommented on Upload from Dropbox - when availableYou can now do this in our new product, see here for more details: https://support.myaskai.com/features/connectionsCommented on Edit "Questions Cannot Be Answered" directly in myaskaiReplied on chat!Commented on Edit "Questions Cannot Be Answered" directly in myaskaiHi Drake, This is exactly how you can resolve the questions in our new customer support product, would this work for you? More here: https://support.myaskai.com/features/custom-answersCreated Conversation time metricCreated Rating or CSAT scores on answersCommented on Chat auto pop-up on page loadOur new product (myaskai.com) now allows this, in addition to timing the pop-up, and animating it to draw attention.Commented on Better formatting for replies - rich text supportOur new product supports rich text!Commented on Link EmbeddingThis is now possible with our new customer support AskAICommented on ¿Idioma por defecto Español?Hey, if you update your prompt https://docs.myaskai.com/features/customization/how-it-talks/customize-tone-and-voice-system-prompt You can instruct it to "always answer by default in spanish"Commented on Will time stamping my data help serve up the most relevant data?Oh good! And yeah, the tough thing is, we find it difficult as humans and so it is hard to come up with a pattern the AI can follow if we don't have a goal in mind ourselves.