Robi Rohumaa
Created Double-responses in IntercomCommented on Automatically hand over to human if bot cannot answer a question.Yeah absolutely, I can see how this can be a bit polarizing 😂Created Automatically hand over to human if bot cannot answer a question.Commented on Disable the "Learn More" feature.Yeah ofc, take your time 💙Commented on Disable the "Learn More" feature.Just realized this, but I think just disabling the Learn More section for the Custom Responses we created would solve this problem in like 90% of the cases. Have the custom response just display as we created it with nothing else added.Commented on Disable the "Learn More" feature.I'm actually not quite sure, in some cases it's super useful, but in others it links to totally unrelated places. Like in this case it did a perfect job: It's nice that it gave the user the dev docs link where they could learn more about setting up the widget. Maybe have it add i…Commented on Make Intercom AI not recommend reaching out via live chat to support.Ah, makes sense. Thanks for the update.Commented on Make Intercom AI not recommend reaching out via live chat to support.Or maybe it should at the very least have the "talk to a human" part in the end if it suggest reaching out to support via live chat.Created Disable the "Learn More" feature.Created Make Intercom AI not recommend reaching out via live chat to support.