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Double-responses in Intercom
Sometimes when the chat user types two or more messages really fast the AI will try to respond to both of them. This leads to weird behaviour like this:
Capture email doesn't seem to work
I can not get Capture user's email to work. I have enabled the correct settings. I have checked out the help articles. I have testing it out on a brand new bot. It's not showing up. Here is a link trained on our website with the below settings enabled. Am I missing something. Thanks guys, no rush, not urgent. Just a nice to have it working again. https://myaskai.com/share-ask-ai?i=NhWVn9losot34UwxXN9tBMwrGlJEfu&n=Concept3D-Website-Chatbot
When I delete by bots I would think it would say zero pieces of content added. It shows more than 0
When I delete by bots I would think it would say zero pieces of content added. Here are 2 screenshots showing different amounts after the bots are deleted.
modified response message not reflected in live chatbot
making changes on the Settings page to the custom message appended to each response doesn't seem to be reflected in the chatbot
Suggested questions pushes the answer further up, thereby forcing the user to scroll up to see the answer to the earlier question
see screenshot here https://drive.google.com/file/d/1tsMvaAlE-GTidtX7bEfsNsIMzxx5Oo9G/view?usp=drive_link
User capture not working
The name capture feature mentioned here does not seem to exist on the settings page as in the images seen.
Upgrade not working
I've clicked to upgrade from 'hobby' to 'pro'. It says upgrade successful but there seems to be no charge to me and no upgrade to my account. Have clicked through the process multiple times with no effect.