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Takeover macro seems redundant for the Intercom integration

Feedback

I think it would be best if the bot was automatically turned off after an agent interacted with the chat.

That would eliminate the need for the awkward "Hi there, please allow me to takeover from our AI assistant to help you further." and would allow us to talk with the user better.

Posted by Bruno from Featurebase ·
Status: Completed4 comments

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Comments4

  • My AskAI

    Team•

    Mar 25, 2024

    Hey @Bruno Hiis this is now live. You won't need a macro to take control of the conversation, you can just reply as an admin.

    Can you give a go at the next opportunity and let me know if this is better for you?

    • Bruno from Featurebase

      •

      Mar 25, 2024

      Amazing, thanks a lot - this is very helpful! :)

      I'll let you know once we have more feedback on this.

  • My AskAI

    Team•

    Mar 22, 2024

    Great suggestion, we will get this out in the next few days.

    • Bruno from Featurebase

      •

      Mar 22, 2024

      Awesome, thanks for the update. :)