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Capture email doesn't seem to work

Bug Reports

I can not get Capture user's email to work.

I have enabled the correct settings.

I have checked out the help articles.

I have testing it out on a brand new bot.

It's not showing up.

Here is a link trained on our website with the below settings enabled. Am I missing something.

Thanks guys, no rush, not urgent. Just a nice to have it working again.


https://myaskai.com/share-ask-ai?i=NhWVn9losot34UwxXN9tBMwrGlJEfu&n=Concept3D-Website-Chatbot

Posted by Zack Mertz ·
Status: Completed4 comments

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Comments4

  • Zack Mertz

    •

    Dec 6, 2023

    Well, it's that cleaver and nice. It's a feature. Thanks for the clarification.

    here is some copy for your help article

    https://docs.myaskai.com/features/power-features/email-capture


    "Once you provide your email, our software remembers it, ensuring you're not asked for it again in future visits. If you need to verify this functionality and have already entered your email, try accessing the site in incognito mode, as it provides a fresh session without prior data."

    • My AskAI

      Team•

      Dec 12, 2023

      Ha nice thanks!

      • My AskAI

        Team•

        Dec 12, 2023

        Updated!

  • My AskAI

    Team•

    Dec 6, 2023

    It is because we will have already captured your email previously and don't ask again. Try on incognito mode, I just tried from your share link and it comes up fine