Capture email doesn't seem to work

I can not get Capture user's email to work.

I have enabled the correct settings.

I have checked out the help articles.

I have testing it out on a brand new bot.

It's not showing up.

Here is a link trained on our website with the below settings enabled. Am I missing something.

Thanks guys, no rush, not urgent. Just a nice to have it working again.

https://myaskai.com/share-ask-ai?i=NhWVn9losot34UwxXN9tBMwrGlJEfu&n=Concept3D-Website-Chatbot