Changelog

You can now make your tasks more capable by adding specific knowledge to them (webpages, articles, docs etc).

To add knowledge to a Task, open the task by going to Tasks & Tools, then select the task and scroll down to ‘Available knowledge’.

Start typing and you will be able to select any knowledge that you have already added to your AI agent in the ‘Knowledge’ section of the dashboard.

This can be used if you want to give a task awareness of a policy or specific procedure.

You can also add public or private content as knowledge to the task, especially useful if you have longer instructions, policies or rules you don’t want to make public.

Small quality of life one for you here.

If you use AI tagging, then maybe you find writing your own descriptions a little tedious?

Well now you can click a button and have your tags written (or rewritten) for you, in the optimal way.

Just click the sparkle button next to any tag description and it’ll write it for you.

We’re continuing to add to Echo’s capabilities, now it can block replies to email tickets by:

• Domain

• Email address

• Subject line

We also gave it a whole load of playbooks to help you with your setup.

Enjoy, and let us what else you want Echo to be able to do!