NEW: We’ve now given Echo the ability to:

• Search, create, edit or delete custom answers

• Search, edit, publish or unpublish self-learning articles

• Search, create, edit tasks

• Search tools

• Change the privacy of webpages, connector files or uploaded files

• Resync or delete webpages, connector files or uploaded files

• Test your agent's answers

Watch this space, more coming soon… you can read more on Echo here.

ICYMI: Echo is a powerful new way to interact with the My AskAI platform and features.

Echo is an AI agent built into the My AskAI dashboard that you can use to help you get the most out of My AskAI and your AI customer service agent.

Instead of knowing where to go and how to use our features and dashboard, you can now just ask questions and it will not only tell you how to do things, but it can do them for you.

It's got all the context of our help docs, but also has all the context and understanding of your account.