So we have looked into this one and unfortunately it is not possible to customise these things, they are set at the integration level i.e. what we get approved with Slack when we build the app so we can't allow customisation per business.
The only work around we can suggest was if you were to "make a bot" of your own using our My AskAI Zap within Zapier, here is a basic flow you could use:
This won't be as good as using the Slack bot, but it should allow you to do all of the customisation you want!
Edward McField
•
Sep 3, 2023
This is important. We have customized the name of the bot to use in slack, but it creates confusion that staff still have to use /askai… also, the / is common for tech people but the @ is much more common among regular folks. The ai should respond to @askai (or customized name) instead of /, because / then opens a menu of options, which is distracting to the user.
My AskAI
Team•
Sep 4, 2023
Thanks for the feedback Edward, very helpful!
We are a little limited by what Slack allows for commands re: / but will see what we can do.
Log in to comment and vote
Comments3
My AskAI
Oct 5, 2023
So we have looked into this one and unfortunately it is not possible to customise these things, they are set at the integration level i.e. what we get approved with Slack when we build the app so we can't allow customisation per business.
The only work around we can suggest was if you were to "make a bot" of your own using our My AskAI Zap within Zapier, here is a basic flow you could use:
https://zapier.com/apps/slack/integrations/slack/1206280/answer-questions-in-new-slack-channel-messages-with-my-askai
This won't be as good as using the Slack bot, but it should allow you to do all of the customisation you want!
Edward McField
Sep 3, 2023
This is important. We have customized the name of the bot to use in slack, but it creates confusion that staff still have to use /askai… also, the / is common for tech people but the @ is much more common among regular folks. The ai should respond to @askai (or customized name) instead of /, because / then opens a menu of options, which is distracting to the user.
My AskAI
Sep 4, 2023
Thanks for the feedback Edward, very helpful!
We are a little limited by what Slack allows for commands re: / but will see what we can do.