March 22nd, 2024

New

Improved

👍Conversation ratings (CSAT) + follow-up improvements

You can now find out what your customers think of your AI chatbot by turning on Conversation ratings (CSAT), so you can see where you might need to improve your chatbot's responses.

We've also updated how our AI-generated follow-up questions are displayed, so now the user won't have to scroll to see them.

You can read more about how they work here.