You can now use AI to automatically tag your Freshdesk tickets and Freshchat conversations.

It can take hours of repetitive work to tag and categorize your support tickets and emails each month.

But now your AI agent can automatically do this classification and categorization for you, directly in Freshdesk, accurately and consistently, so you can focus on understanding what your customers are asking and how they are feeling.

You can also use it to decide which tags or custom fields categories you want your AI agent to reply to, and which you will handle yourself.

Learn more here for Freshdesk and here for Freshchat.