February 9th, 2026

New

Self-learning

Your AI agent can now constantly improve, learning from your human agent replies, automatically.

Self-learning is the ability for your AI agent to learn from your human agent conversations, ensuring that you don't have to manually update its knowledge on an ongoing basis.

It happens automatically behind the scenes, without you having to lift a finger.

You can access self-learning by going to your Dashboard, clicking on "Improve," and then "Self-Learning."

By default, right now your articles will be “Unpublished” (draft), so:

  1. Go take a look

  2. Review them

  3. Make any edits and then

  4. Click to Publish

And, importantly, tell us how they could be better!

Read more about self-learning here.