April 6th, 2026
New

Your AI agent can now read and understand the context of screenshots and images shared in messages and emails so it doesn't have to ask the person to describe anything.
AI customer service agents can see images that are shared either in chats, email bodies or as attachments to emails.
It will process the image, and use it as context when answering the user or customer's question
You only pay $0.02 per reply where image reading is used.
Available now for Intercom and Zendesk integrations, coming soon for other helpdesks.