We’ve shown the HubSpot helpdesk integration a bit of love recently with a few improvements:

1. Email only draft replies: You can now have separate reply modes for chat and email, so you can use direct replies for chat and note replies for email.

2. Auto-close timers: You can set an auto-close timer on a ticket, so if there is no activity it will automatically close.

3. Auto-assign: The AI agent will now assign tickets to itself automatically until a ticket is escalated, where it will unassign itself, this makes it easier to manage escalated tickets.

You can read more on how to set these all up here.