With Live Translation, every message received from your users or customers and sent by your AI agent (both chat conversations and emails) that is not in the default language you set in your Dashboard will be translated into your default language, as an Internal Note, after each message (in-line).

This means you can follow the conversation, questions and responses given along in real time in a language you understand.

Then, when you want to reply, you can just write your reply in your default language, click "Translate & Send".

The message you send (in your language) will be saved as a note, and the message going to the user/customer will be translated into their language.

Learn more here.