Ever wondered whether your escalation guidance is being used and how often?

Or how many of your escalations are a result of your guidance?

Well, wonder no more!

We've just released escalation usage.

You can see it by going to Improve > Guidance > Handover, and Escalation.

You'll be able to see what percentage of your escalations come from your escalation guidance overall and by individual types of guidance in the last 30 days.

This will allow you to improve the specificity of your guidance and ensure that you can get it really dialled in.

Go and take a look at yours today.