Want to collect an email address from a lead or customer in Zendesk when they escalate a conversation?

Now you can with our email collection Task for Zendesk Messaging.

When the lead or customer triggers an escalation in any form, you can set your AI agent to collect details (email, phone number, whatever you want) that will be added directly into Zendesk so no details are lost.

If you're interested in setting this up for your agent, get in touch with us via our chat.