Make the most of your AI agent by allowing it to execute SOPs or processes on your behalf, taking repetitive tasks like refunds, address changes and more away from your human agents.

Tasks enable you to bring together personalized user data, interactions with your back end databases and product via actions and tools, customized guidance and your AI's knowledge to step a user or customer through a process that requires business logic.

In simple terms what that means is, instead of users having to click through a multistep flow (old world of chatbots), they can talk to the AI that refers to an SOP or process that will ask the right questions at the right time and not be as rigid as something flow-based.

Read about some example use cases for your industry here, or learn more about tasks here.