November 4th, 2024

Improved

⚠️ Conversation Topic Alerts

Want to know when something suddenly comes to the attention of your customers?

We’ve added Conversation Topic Alerts so you can get alerted by email or Slack when a topic is mentioned more than a number of times you decide in a time period you determine.

For example - if you wanted to be alerted if a topic is brought up more than 3 times in an hour, you now can be.

Learn how to set it up here.