How do you rate your AI agent’s performance and track it over time?

Now when you are testing your AI agent in the Dashboard you can score your AI agent.

Score the agent on:

• Whether you’d send the response to a customer

• An overall score for the response

• What can be improved

• Any additional comments

You can then track these as you make updates to your agent.

To use the new QA scoring go to Dashboard > Improve > Test then click on any of your test questions to start scoring.

Learn more about testing here.