Hot on the heels of image reading in Zendesk and Intercom, we are now releasing image reading in Freshdesk too.

Your AI agent can now read and understand the context of screenshots and images shared in messages and emails so it doesn't have to ask the person to describe anything.

AI customer service agents can see images that are shared either in chats, email bodies or as attachments to emails.

It will process the image, and use it as context when answering the user or customer's question

You only pay $0.02 per reply where image reading is used.

Coming soon for other helpdesks.

Read more on Image reading here.