September 6th, 2026

New

Gorgias AI Tagging

Now you can have AI automatically tag all your Gorgias emails and chats with tags as they come in.

This means you can:

  • More quickly and consistently report on your ticket volume

  • Block replies to certain categories of ticket or chats

  • Add note replies only to categories of ticket or chats

To set it up, just go to AI Agent Setup > AI Tagging and start adding your tags.