One of the most common questions we get from customers is "how can we improve our answers"?

Obviously, we are continually doing our bit, using the latest models, optimizing processes behind the scenes and testing all sorts of new methods, however, there is still a lot that sits with you as the knowledge owner.

So we wanted to give you the tools to help.

From today, you can:

• View your knowledge gaps (and have them automatically filled)

• Review your custom answers and understand their performance

• View your most commonly used content, and how effective it is in answering questions

• Inspect every AI conversation or ticket and see exactly why it gave the answer it did and where exactly the knowledge it used to answer came from

Read more here.