One of the most impactful things you can do to improve the performance of your AI support agent is to ensure it has no “knowledge gaps”, so it can answer all your customers’ questions.

So we’ve created a brand new Answer Improvement feature that will allow you to:

• Identify any common questions that result in handovers to agents (Knowledge gaps).

• Use AI to draft new Knowledge snippets from your existing knowledge or your agent’s tickets.

• Report any questions that you think your AI support agent should have answered so we can investigate.

We can’t wait to see what you think!

Read more about our new Improve feature here.