We’ve been continuing to build on Echo’s features and capabilities over the last few weeks and this is probably one of the coolest new features: AI Insights.

You can now ask your Echo agent questions like:

• What were our top 3 problems last week?

• Why did AI resolution drop on 23 May?

• What are the top 3 things I can do to improve AI resolution?

And many more.

Echo can now do on-demand analysis for you, create charts and share insights in a more natural way.

Give it a try today, and let us know what else you want Echo to be able to do

ICYMI: Echo is a powerful new way to interact with the My AskAI platform and features.

Echo is an AI agent built into the My AskAI dashboard that you can use to help you get the most out of My AskAI and your AI customer service agent.

Instead of knowing where to go and how to use our features and dashboard, you can now just ask questions and it will not only tell you how to do things, but it can do them for you.

It's got all the context of our help docs, but also has all the context and understanding of your account.

It can do everything from:

• Search, create, edit or delete custom answers

• Search, edit, publish or unpublish self-learning articles

• Search, create, edit tasks

• Search tools

• Change the privacy of webpages, connector files or uploaded files

• Resync or delete webpages, connector files or uploaded files

• Test your agent's answers

You can read more on Echo here.