Having your AI support agent answer questions based on knowledge and user data is all well and good, but what about if you want it to start doing things for you, on your behalf, to truly automate?

Tools are a way for your AI support agent to interact with your systems and backend in a more autonomous way.

For each ticket, your AI agent will decide whether or not it needs to use a tool you give it access to, so it will only use the tool when it deems it necessary.

Tools can be used for pretty much any action you would use an API for today.

Use tools to: look up data that isn't necessarily user-specific, automate cancellations, refund, background checks or address updates, or more.

Read more about how to set up tools here.