Changelog

We've added a date view to all your knowledge now so you can see when it was last trained on and decide whether you want to trigger a manual refresh (in advance of our automatic refreshes).

To see this, just go to click into any piece of content from your dashboard.

One of the most common questions we get from customers is "how can we improve our answers"?

Obviously, we are continually doing our bit, using the latest models, optimizing processes behind the scenes and testing all sorts of new methods, however, there is still a lot that sits with you as the knowledge owner.

So we wanted to give you the tools to help.

From today, you can:

• View your knowledge gaps (and have them automatically filled)

• Review your custom answers and understand their performance

• View your most commonly used content, and how effective it is in answering questions

• Inspect every AI conversation or ticket and see exactly why it gave the answer it did and where exactly the knowledge it used to answer came from

Read more here.

Our HubSpot integration now works with WhatsApp, Email, SMS and Forms as well as Live chat so you can get AI replies to all HubSpot messages.

Turn it on today by going to Dashboard > Channels > HubSpot, then add the channels you want your AI agent to reply to.

For more information, check out our docs.

You can now use your AI agent within Gorgias to provide AI responses to customers in your chat widget and helpdesk.

With our Shopify integration, you can also provide customers with answers to questions about order statuses and tracking links.

Read more about our Gorgias integration here.

Zendesk just released the ability to display “rich text” in their Zendesk Messenger widget, so your links and code will now be formatted in a much more pleasing way, enjoy!

We have now added support for automated AI replies to emails in Intercom so all messages in your inbox can now be responded to by your AI agent!

Read more here.

We’ve now made our multilingual and localization features live for free on all Pro accounts.

It automatically detects your customer’s language and instantly localizes your widget or integration to that of your customers.

Learn more.

You can now add as many team seats as you want on our Pro accounts at no additional cost, enjoy!

See how to add users and team members here.